If this sounds like you, please reply below and include your resume. You will demonstrate conflict management skills and maintain professional composure.Minimum of 1-year customer service experience.Ability to multitask and work with numerous interruptions in a sometimes-noisy environment.Empathy and patience with difficult callers.Basic knowledge of Microsoft Office, Excel, computer, email, and website and navigating multiple open tabs.Knowledge of Database or Queue call management.Provide service to customers seeking assistance with their mobile app, such as connection issues, alerts and errors.Provide service to customers seeking assistance with their cameras such as, loss of connection, Camera is continuously rebooting, Not powering on, etc.Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process.Provide support to sales reps and operations manager.Manage data and communication flow from vendors and partners.Communicate in Spanish and/or English with customers through email, phone and chat with the use of proper communication terms.Receive inbound service calls and make outbound return calls to customers in order to provide assistance and answers when needed.Advancement opportunities – we promote from within.A sales, service, or technical background is a plus! Additionally, they will have the ability to work with technology and telecommunications with comfort. The ideal candidate will possess strong organization skills, can confidently communicate verbally and written in both English and Spanish. As we continue to grow our Customer and Technical Service Departments, we’re seeking qualified candidates for Bilingual Customer Support. Bilingual Customer Service Representative Clearwater, FLĬallPass is the leading provider of GPS Tracking Devices and Solutions, helping Finance Companies and Car Dealers more effectively mitigate risk.
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